$70 Overnight Shipping Disaster: They Ruined My Birthday

I desperately need to share my experience as a cautionary tale for anyone considering shopping here online. My birthday was completely ruined because of this incompetence. I placed an order for my dress on a Wednesday and paid a staggering $70 for guaranteed OVERNIGHT shipping. In case you loved this informative article and you would love to receive more info regarding GraceQueens Home please visit the web-site. The expectation was delivery by Thursday or Friday at the absolute latest. But Friday arrived, and I still had no dress and no tracking number. I concluded, "If I can give this boutique 0 stars I would… These people are scammers." I called them 16 times—they were completely unreachable, essentially ducking my calls. I was promised my dress would come 4/7/22 or 4/8/22 the latest. I was out $400 and had to cancel my plans. I felt compelled to leave this review and finally demand an answer from customer service regarding my missing money and ruined event
>Customer: I need to know why I ordered my birthday dress Wednesday 4/6/22 and paid $70 for OVERNIGHT shipping, but Friday 4/8/22 comes and I still have no dress or have not received my tracking number
>CS Rep: I sincerely apologize for this massive failure in delivery service and communication, ma'am. That is absolutely unacceptable, especially given the premium you paid for expedited service
>Customer: Unacceptable is an understatement. I had to cancel my birthday plans and I am out of $400! This boutique was ducking my calls; I called them 16 times. I want a full refund immediately for the dress and the shipping
>CS Rep: I hear your frustration, and I understand why you feel this way. We clearly dropped the ball. I am processing a full, immediate refund for the entire $470 right now. Please allow 3-5 business days for it to reflect
>Customer: Thank you for the refund. But how can you guarantee this won't happen to other customers? This lack of service is why I concluded, "I had to cancel my birthday plans and I am out of $400.
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

>>