Measurement Meltdown! 🚫 They Refused A Try-On

I had the worst experience trying to secure a special occasion dress, and I feel compelled to share this cautionary tale. I thought pre-ordering early would guarantee a perfect fit, but it became a disaster due to rigid policies and poor service. My conclusion after dealing with this mess is simple and shocking:
They do not know to measure women correctly. I pre ordered my dress in November and when I came to pick it up they wouldn't let me try it on. When I tried it on at home it didn't fit me. When I went back to the store they told me all sales are final. Realistically that was so unfair. Would not recommend anyone to go here.
Because I wasted time, money, and now have an unusable dress, I was compelled to reach out to customer service to try and resolve the "all sales final" policy that feels completely unjustified given the circumstances.
Customer: I am absolutely furious. I picked up my pre-ordered dress, which I ordered months ago, and when I finally got it home and tried it on, it didn't fit at all.
CS Rep: I sincerely apologize for the frustration this has caused, especially after you waited so long for the item. I understand you were unable to try it on in the store upon pickup?
Customer: Exactly! They wouldn't let me try it. And then, when I immediately returned because it didn't fit, I was told "all sales are final." This is unacceptable when the sizing provided was clearly incorrect. I have an expensive dress I can’t wear. What can you do to make this fair?
CS Rep: I hear you. While our final sale policy is strict, we should have ensured better sizing guidance or allowed the try-on. Since it seems to be a measurement error on our end, let me check if we can offer a store credit or perhaps an exchange for a different item in stock.
Should you have any kind of queries about exactly where along with the way to use GraceQueens Maxi Dresses, you are able to e-mail us at the web site. Customer: Store credit for an item that you failed to size correctly is not a resolution. I need a solution for this specific dress, or at least a full refund for a failed purchase.
CS Rep: I understand your position. I cannot override the final sale rule immediately, but I will escalate this specific issue to management right now, noting the measurement discrepancy and the in-store refusal to allow a try-on. I will commit to contacting you within 24 hours with their decision regarding a full exception.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.